Between 2014 and 2019, Credit One Bank and its affiliates were accused of making automated calls to thousands of people without permission. Many of these calls were payment reminders or promotional messages, and some were even made to people who had no connection to the bank. These actions violated the Telephone Consumer Protection Act (TCPA), a law that protects consumers from unwanted robocalls. Instead of continuing to fight the case in court, the bank agreed to a $14 million settlement without admitting any wrongdoing.
Who Can Apply for Compensation
If you received an automated or prerecorded call from Credit One Bank or its partners during that five-year period, you might qualify for payment. You do not need to have been a customer to be eligible. The only requirement is that the phone number they called was yours at the time, and you had not given permission for such calls. While you do not have to show call records, providing proof can make the process smoother.
How Much Money You Could Get
The exact payout depends on how many valid claims are submitted. After legal and administrative costs are deducted, about $8 to $9 million will be shared among eligible claimants. This means individuals could receive anywhere between $100 and $1,000 each, depending on the total number of claims.
Steps to File a Claim
Once the court approves the settlement, an official claims website will be launched. People whose numbers are already in the bank’s records will also receive a notice by email or mail. To file, you will need to provide your name, phone number, and any proof if you have it, or submit a sworn statement if you do not. You can choose how you want to receive your payment, whether by check, PayPal, or direct deposit. The claim must be submitted within 60 to 90 days after the filing period begins.
When You Will Get Paid
The process takes time. Claims are usually reviewed within three to five months. Payments typically start six to nine months after the court gives final approval. It is important to be cautious during this period. Only trust official emails and websites to avoid scams asking for money to speed up your claim.
Why This Case Matters
This settlement is more than just financial compensation. It highlights how important laws like the TCPA are in protecting people from unwanted calls and preserving their privacy. It also puts a spotlight on Credit One Bank, which has faced criticism for hidden fees and poor customer service in the past. For many affected individuals, this case serves as a reminder that collective action can lead to real accountability.